Technical Support and Maintenance Services
B Technologies' technical support and maintenance services are designed to help keep your IT systems running trouble-free, and to resolve any issues in a fast and professional manner so your business can continue to operate at its peak.
Our wide-range of support and maintenance options means that we can assist you with any of your IT support needs, from small to large issues and from the simplest to the most complex IT systems.
Our Technical Support Services
B Technologies offers around-the-clock, expert technical support services on-site, over the phone, or by remote access. Our wide range of flexible support options allows us to provide you with the best arrangement to suit your business and budget.
Some of the support options we offer include:
• Ad-hoc support on a case-by-case basis
• Flexible support hours on our pre-paid savings plans
• Fixed-price monthly support plans with great cost-saving and value-added benefits
We know that no two businesses are the same so we’ll work with you to give you the best, customised support option to meet your specific requirements.
Maintenance
Your computer system is an essential part of your business. Problems or downtime cost you time and money. To keep your IT systems running reliably we have a wide range of maintenance plans covering an extensive checklist of items, for example:
• Anti-virus protection check
• Backup verification
• Server and desktop health
• System security audit
• Internet and e-mail usage reports
• And over 100 other maintenance check items available
Monitoring
B Technologies’ system monitoring services offer you the best in proactive defence against problems before they arise. System monitoring allows us to get real-time alerts of system malfunctions, errors, failed backups, security breaches or intrusion attempts, virus outbreaks, and many more, enabling us to react before a problem becomes critical. This proactive service prevents potential disruption to your business operation.
Contact us now to discuss your requirements or read what some of our clients have to say about our technical support services here.
